Unit 1, The workshop
Email : firstname.lastname@example.org
Phone number : 07841779196
Registered in England and Wales
Company registration number 896421
VAT: 187 074286
Everyone is talking about renewables and saving the environment whilst reducing our energy bills but we know how confusing this whole world can be if you only have limited knowledge so that’s why we’re here.
We are a small business based in sible hedingham
We pride ourselves on our high level of customer service, so whether you’re a home owner, self builder, developer or architect, we can help you make your move to a renewable solution a seamless process.
Services we offer are
Solar thermal power (electricity) generation systems collect and concentrate sunlight to produce the high temperature heat needed to generate electricity. All solar thermal power systems have solar energy collectors with two main components: reflectors (mirrors) that capture and focus sunlight onto a receiver. In most types of systems, a heat-transfer fluid is heated and circulated in the receiver and used to produce steam. The steam is converted into mechanical energy in a turbine, which powers a generator to produce electricity. Solar thermal power systems have tracking systems that keep sunlight focused onto the receiver throughout the day as the sun changes position in the sky.
Solar thermal power systems may also have a thermal energy storage system component that allows the solar collector system to heat an energy storage system during the day, and the heat from the storage system is used to produce electricity in the evening or during cloudy weather. Solar thermal power plants may also be hybrid systems that use other fuels (usually natural gas) to supplement energy from the sun during periods of low solar radiation.
Biomass boilers tend to be larger than the gas or oil equivalent. They are generally more suitable for people not connected to mains gas who have some space for fuel storage. You will need about 6-7 cubic metres of space near where the boiler is sited to store the fuel (for an average size house). To do a detailed initial assessment of whether or not it's appropriate, you can download the Carbon Trust's publication Biomass heating: a practical guide for potential users.
Ideally the fuel storage area will be under cover, as it is important to keep fuel dry. High moisture content in the fuel will reduce the efficiency with which it burns and if wood pellets get wet they turn to unusable mush.
Your property also needs to be accessible for a delivery lorry. Wood pellets can be delivered loose and blown into a hopper or in bags on a pallet.
The boiler will need a flue designed for wood fuel (existing chimneys can be lined). The installation must comply with all relevant building regulations, particularly if you live in smokeless zone. If you live in a listed building or a conservation area you will need to check with your local planning authority before fitting a new flue.
It’s important to check that the boiler will work with your existing plumbing, or whether it needs to be altered. Also find out how easy it will be to get the boiler serviced regularly and whether there are local plumbers or engineers who know how to work with it.
Also, find out if there is at least one, or preferably a choice of, local fuel suppliers, as the cost of fuel varies according to the distance the supplier has to travel. Not all suppliers offer all types of fuel. The lowest maintenance way is in a tanker to a hopper. A pallet full of bags will involve more work feeding the boiler as lifting and emptying the bags is a physical job. The National Energy Foundation has more information on buying and using wood fuel and an up to date list of local wood fuel equipment and fuel suppliers at Log Pile.
Wood pellet boilers will need an annual service.
Air source heat pump
An air source heat pump is usually placed outdoors at the side or back of a property. It takes heat from the air and boosts it to a higher temperature using a heat pump. The pump needs electricity to run, but it should use less electrical energy than the heat it produces. Take a look at our graphic below for a visual representation of how an air source heat pump functions. Many air source heat pumps are eligible for payment through the Renewable Heat Incentive, a government scheme that provides payments to homeowners who generate their own heat.
Read more: https://www.which.co.uk/reviews/ground-and-air-source-heat-pumps/article/air-source-heat-pumps-explained - Which?
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
Terms & Conditions
Our main obligations to you:
agreed with you.
Assurance Scheme Consumer Code.
Your right to cancel:
notice no later than 7 working days after the date on which this contract was signed; this
right is known as the “Cooling Off Period”.
you, or by events beyond our control, then you will have a right to cancel this contract and
receive a full refund.
right to cancel and receive a full refund. (You can also seek the other remedies detailed in
section 9.3 of this Contract).
Your main obligation to us:
circumstances be more than 25% of the total contract price.
circumstances, when taken together with the deposit, be more than 60% of the total contract
price. It must be paid no more than three weeks before the agreed delivery or installation
take place. We will help you do this.
1.1 The Quotation is valid for a period of 30 days from the date of posting. The Quotation is
provided on the basis that no Contract is in place until we send an acknowledgement of the
order to you.
1.2 We will rely upon the written terms set out here. Please read them carefully before
signing the contract. If you need any explanations about these terms please write or
telephone us at the address and telephone number provided. If any amendments to this
Contract are required you must confirm these in writing and they must be agreed by an
authorised representative of this Company.
The “Cooling Off Period”
1.3 You can cancel this Contract by sending us written notice using the address provided.
You must send that written notice no later than 7 working days after the date on which this
Contract was signed; this right is known as the “Cooling Off Period” . If you cancel after that
period, then unless we are in breach of this Contract, the conditions set out in section 9.1.1
of this Contract will continue to apply.
according to the timetable set out in the Quote and agreed in the Contract.
2.1 We agree to carry out the work with all reasonable skill and care in the planning,
installation and commissioning of the system described in the Quotation. The goods we
2.2 We agree to supply the goods and carry out the installation work as specified in the
timetable set out in the Quotation. We must have discussed that timetable with you before
you sign this Contract. Your acceptance of these terms indicates that you agree to proceed
using that timetable.
2.2.1 We may adjust that timetable after discussing this with you according to the conditions
set out in section 8 of this Contract. If we fail to carry out the work according to that timetable
then the conditions set out in section 8.2 of this Contract will apply.
2.2.2 If, for whatever reason, there is any delay, suspension or cancellation of the supply of
the goods or installation of the system then the conditions described in 8.2.1 and 8.2.2 of
this Contract will apply.
2.3 We will carry out the work and all communication with you according to REAL Assurance
Scheme Consumer Code. As a member of this Scheme our obligations include (but are not
limited to) giving you:
a detailed Quotation that includes:
a right to cancel this Contract by sending written notice to us (see section 1.3)
accurate information about approvals and permissions needed for the proposed system
and any grants or other financial incentives available for that work.
the chance to approve site designs before the work starts.
a written estimate of how the system will perform, calculated according to the
relevant MCS installer standard .
detailed information about any work you need to do before the installation can begin and
about when that work needs to be carried out.
accurate and truthful information both in our verbal communication with you and our
marketing literature and advertising.
As members of the REAL Assurance Scheme we must have appropriate insurance to cover
possible third-party damage, which may be caused by any of our activities in supplying a
small-scale energy generator to you .
2.4 The installation must comply with the relevant MCS installer standard which in this case
is MIS3004 v3.0
2.5 At the end of the contract we will give you any guarantees, test certificates and other
relevant paperwork related to your goods and installation. We should give you this within
seven days of the installation being completed.
2.6 We will provide you with guarantees that cover the goods and installation. This must
comply with the REAL Assurance Scheme Consumer Code.
2.6.1 We will explain to you the terms of the guarantees both in writing and verbally.
3.1 You will pay us the deposit specified in the Quotation when you sign this agreement. The
deposit shall not amount to more than 25% of the total contract price set out in the
Quotation. Should you decide to cancel the contract within the “Cooling Off Period” (see
section 1.3 of this Contract) we will return that deposit to you in full.
3.1.1 If you pay the deposit before we have inspected your house, and if we find during that
inspection that the installation cannot proceed, then we will promptly refund that deposit to
you in full .
3.2 We may require you to pay a further advance payment no more than
three weeks before the agreed delivery or installation date. Such a further advance payment,
taken together with the deposit, will under no circumstances be more than 60% of the total
price in the Quotation and will only be used to carry out this installation, for example to
purchase goods. We explain in detail in the Quotation when invoices will be sent and the
amount due for each payment.
3.2.1 When we use any of your money to purchase goods we will inform you. The conditions
set out in section 5 of this Contract will apply.
3.3 We will not ask you to pay in advance more than 60% of the total contract price set out in
3.4 If we fall into receivership, administration or bankruptcy your deposit and advance
payment, if any, will be protected as detailed in section 5 of this Contract.
3.5 The balance outstanding on the contract price is due on completion and commissioning
of the installation. We will issue you with an invoice when the work is complete and has been
3.5.1 You will not be entitled due to any alleged minor defect to withhold more than a proportionate
amount of the outstanding balance. If you do withhold any amount after the due date
because of any alleged minor defect you must give us notice before the final date on which
payment is due. In that notice you must also state the reasons you are withholding the
Consequences of late payment
3.6 If you fail to pay the amount specified in an invoice by the due date then we may charge
interest until the full amount is paid. The interest rate we charge will be 3% above the base
rate set by the Bank of England.
3.6.1 If we do not receive payment by the seventh day after payment is due, then we may
give you written notice that we intend to stop work on the installation.
Once we have sent you this written notice, we may suspend all work until payment is made.
3.6.2 If you are in breach of this Contract because you have failed to make an agreed
payment, and we have suspended work on the installation, as detailed in section 3.6.1 of this
Contract, then we may be entitled to recover any additional costs we incur. We will provide
you with written notice containing full particulars of any claim for compensation within 21
days of any suspension of work.
3.7 We may require you to return and deliver up the goods to us. Failing this we will take
legal proceedings to recover the goods or their outstanding value.
4 Your other obligations to us
4.1 You must obtain all relevant permissions (such as planning and building consents) that
are necessary before we start work on the installation. If we ask to see those permissions
(and related drawings and/or specifications) you must make those available.
Supply of services
4.2 You must agree to provide the following for our use free of any charge:
water, washing facilities and toilets;
adequate storage space;
safe and easy access to your property from the public highway;
easy access to the location within the property where the installation is to take place by
removing all belongings.
4.3 You, or a contractor you employ, may need to carry out preparatory work before the
installation described in the Quotation can start. If so, we will describe this to you in writing.
This work must be finished before the agreed date on which installation work is due to start.
This work must be undertaken by competent persons and must be of the necessary quality
for the installation. If this preparatory work is not finished before the agreed date on which
the installation is due to start, then the conditions described in section 8.3 of this Contract
4.4 Should you be in breach of conditions set out in 4.1, 4.2 and 4.3 of this Contract you may
incur additional costs due to delay and/or provision of additional services. You may be
required to pay reasonable compensation to cover those extra costs . If this happens then
section 7 of this Contract will apply.
5.1 We will deliver the goods to the location detailed in the Quotation.
5.2 In order to protect your deposit and advance payment, if required, before we deliver the
goods in case we fall into receivership, administration or bankruptcy then we must:
- ensure that you are covered by the Deposit and Advance Payment Insurance Scheme
provide an insurance-backed guarantee (as described below);
- and ,
- place your deposit and any further advance payment made in a third party account (as
described in section 5.4 below).
Deposit and Advance Payment Insurance Scheme
5.3 Your deposit and advance payment, if required, will be insured through an insurance
scheme. We will provide you with details of the scheme, and you will receive a policy directly
from the provider once you have signed the Contract. In this way, your money will be
protected should we fall into receivership, administration or bankruptcy before the goods
have been delivered.
The Client Account
5.4 We must place your deposit and advance payment made before the goods have been
delivered to your property in a special “client” or other third party bank account or dedicated
“customer” bank account. This money can only be used for work carried out under this
5.4.1 If we should fall into receivership, administration or bankruptcy then the money in that
dedicated bank account will be returned to you or passed to another supplier who will complete the work. Only when we purchase goods on your behalf (to the
value of the sums held in this account) will l we be entitled to transfer those sums from the
dedicated bank account for our own benefit.
5.5 Where your money has been used to make specific purchases on your behalf, then legal
title to those goods, or the proportion of them you have paid for, will pass to you. We must
either deliver them to you or label them as belonging to you. Where the goods are stored by
us then we must keep those goods separate from our own goods and those of third parties.
We must also keep the goods stored, protected, insured and identified as your property until
they are delivered to you. You must be able to inspect the goods and/or repossess them.
5.6 Goods belonging to us may be delivered to the site. If the contract is terminated early for
reasons detailed in section 9.3 of this Contract then, with reasonable notice, you must return
and deliver the goods to us. If this happens then we will reimburse you if any of your money
was used to purchase a proportion of the goods. If you do not return the goods to us, we
retain the right to take legal proceedings to recover the goods or their value.
5.6.1 If the Contract is terminated early for reasons detailed under section 9.4 of this
Contract then, with reasonable notice, you must return and deliver the goods to us. If this
happens you may have to pay compensation for reasonable costs or losses reasonably
incurred. This may be deducted from any deposit or further advance payment you have
5.7 Until ownership of the goods passes to you, you must:
- store the goods separately in such a way that they remain readily identifiable as our
- not destroy, deface or obscure any identifying mark or packaging on or relating to the
6 Change of work
6.1 If, after signing the contract, you want to change the work, you must consult with us first.
We may be able to incorporate your changes into the installation provided that:
- it is technically possible;
- we have the necessary resources;
- the necessary permissions are in place.
6.2 If we agree to this change of work you must
6.3 We will then adjust the price:
- by written agreement beforehand, if possible; or if not then
- by later written agreement; or if not then
- by referring to any priced documents, if this applies; or if not then
- by a reasonable amount for the work done or goods supplied.
6.4 Every change that means extra or revised work (as opposed to changes that leave
something out) may mean extra costs. We will try to keep those costs to a minimum.
7 Unexpected work
7.1 The Quotation given to you must detail the hourly or daily costs that would result from
any unexpected work due to site conditions or special circumstances beyond the control of
7.2 Where unexpected work arises, we will tell you and ask how you want us to proceed. If
you want us to continue then section 6.3 of this Contract will apply.
8 Changes to Agreed Timetable
8.1 We will make every effort to complete the work by the time agreed with you. You must
appreciate, however, that sometimes delays may occur for reasons beyond our REAL
control, especially when third parties are involved in installing other, related works. We
cannot be held responsible for those delays. If such delays occur we will complete the work
as soon as possible.
Consequence of delay caused by us
8.2 You will be entitled to compensation if we cause significant or unreasonable delay due to
factors within our control.
8.2.1 In the case of major delays to the delivery of goods or installation then you may be
offered different products of equivalent specification, value and quality, so long as they are
8.2.2 In the case of major delays to the delivery of goods then you will be entitled to cancel
the contract as detailed in section 9.2 of this Contract.
Consequences of delay caused by you
8.3 We will seek to accommodate small delays without recourse to compensation.
8.3.1 If the work is delayed or lasts longer than expected for any reason within your control,
we will adjust the price accordingly, as shown in section 6.3 and subject to section 7 of this
9 Cancellation of this Contract
9.1 As detailed above in section 1.3 of this Contract, you can cancel this contract by sending
us written notice no later than 7 working days after the date on which this contract was
9.1.1 If you cancel this Contract after the period referred to in sections 9.1 and 1.3 of this
Contract then you may have to pay compensation for costs or losses reasonably incurred.
We will try to keep those costs to a minimum. We have a right to retain all or part of your
deposit and further advance payment, if made, as a contribution
9.2 If there is a serious delay to the delivery of goods for reasons that are outside your
control, but within our control, then you will be entitled to cancel the contract and receive a
full refund. This is in line with the REAL Assurance Scheme Consumer Code and the [Supply
of Goods and Services Act 1982].
9.3 Additionally, if we are in serious breach of our obligations as detailed in this Contract
then you have a right to:
cancel the contract and receive an appropriate refund; or,
request a repair or a replacement; or,
ask for compensation.
You can seek those remedies if what we supply or install is faulty, incorrectly described or
not fit for purpose. You cannot seek those remedies if you change your mind about the
contract or you decide you no longer want some or all of the components.
9.4 If you are in serious breach of your obligations as set out in this Contract and you fail to
remedy that breach within 14 days of receiving written notice from us about that breach, then
we have a right to cancel the contract. We must give you reasonable opportunity to rectify
the alleged breach.
9.5 If we suffer a loss as a result of your breach of contract, we must take reasonable steps
to prevent the loss from getting worse. If your breach of contract leads to a cancellation then
you may have to pay compensation for reasonable costs or losses reasonably incurred.
10 Conciliation and arbitration
10.1 If at any time a dispute arises between you and us which cannot be resolved amicably
then both you and we can refer the matter to conciliation. We must agree to conciliation if
that is your wish.
10.2 The conciliation service that will be used is that offered by the Renewable Energy
Consumer Code Scheme and is described in the Consumer Code. It aims to reach a
non-legal solution to the dispute in a reasonable timescale. The Renewable Energy
Consumer Code will appoint a suitably qualified independent expert (or experts) to
consider the matter in the light of consumer protection legislation in force. After
considering all the evidence, either in writing, or in a face-to-face mediation, the expert
will make recommendations for resolving the issue. Neither party will be bound by these
recommendations, though both are strongly encouraged to accept them in the interests
of resolving the dispute speedily and effectively.
10.3 If the conciliator’s recommendations are not acceptable for any reason, you can
refer the matter to the independent arbitration service and we must agree to arbitration if
that is your wish. If we would like to seek arbitration then we must seek your permission
first. The procedure used for independent arbitration is described in the Renewable
Energy Consumer Code. You will have to pay a fee equivalent to the County Court small
claims procedure fee. This fee will be refunded to you if the arbitrator finds in your favour.
10.4 The outcome of the arbitration process will be legally-binding and enforceable. An
award made under the independent arbitration service will be final and binding on you
and us. You and we may only challenge the award on certain limited grounds under the
Arbitration Act 1996.